Refund and Returns Policy

This policy restates Sections 8, 9 and 10 of our Terms & Conditions. The Terms & Conditions govern in the event of any conflict.

Returns & Refunds

All sales are final. We don’t accept returns or exchanges, and we don’t issue refunds once an order has shipped.

You can cancel an order before it ships by emailing [email protected] with your order number. If it hasn’t shipped yet, we’ll cancel it and refund the full amount to your original payment method. Once an order has shipped, it can’t be cancelled.

If something is wrong with your order, such as damaged or incorrect items or a package that doesn’t arrive, email [email protected] with your order number and we’ll review it.

Chargebacks

Before disputing any charge with your bank or card issuer, you must first contact us in writing at [email protected] and allow thirty (30) calendar days for us to resolve the matter.

Initiating a chargeback without first doing so is a material breach of these Terms and authorizes us to: (a) immediately terminate your account and refuse future orders; (b) pursue collection of the disputed amount plus reasonable attorneys’ fees and costs; and (c) recover liquidated damages of $2,500 per wrongful chargeback.

Contact

Questions about this policy: [email protected]

All products are supplied for Research Use Only.