This policy restates Sections 9 and 10 of our Terms & Conditions. The Terms & Conditions govern in the event of any conflict.
Returns & Refunds
All sales are final. Because product integrity depends on handling outside our control after delivery, we do not accept returns or issue refunds except as required by law.
If a product arrives defective or damaged, you must notify us in writing at info@thebriarrosecompany.com within seven (7) days of delivery. If we verify the defect, your sole and exclusive remedy is, at our option, replacement of the product or a refund of the amount paid for that product.
Chargebacks
Before disputing any charge with your bank or card issuer, you must first contact us in writing at info@thebriarrosecompany.com and allow thirty (30) business days for us to resolve the matter.
Initiating a chargeback without first doing so is a material breach of these Terms and authorizes us to: (a) immediately terminate your account and refuse future orders; (b) pursue collection of the disputed amount plus reasonable attorneys’ fees and costs; and (c) recover liquidated damages of $2,500 per wrongful chargeback.
Contact
Questions about this policy: info@thebriarrosecompany.com
All products are supplied for Research Use Only.
